Question 1

Please re-send user registration email.

Accepted Answer

You can re-send Activation Email from here. If you cannot receive emails from Vivinavi, please check your junk mail folder.

Question 2

I would like to delete my user account.

Accepted Answer

Please contact us from here with your email address and user name.  If you delete your account, all of the data saved in Vivinavi and BizArea will be deleted.  Please note that deleted data cannot be recovered.

Question 3

Why should I log-in as user?

Accepted Answer

You can make post without user registration. But, our staff will review posts made without user log-in and usually publish it within 1 to 3 business days. If you would like to publish your post immediately, we recommend you to log-in and make post.Additionally, you can use these functions with user log-in:User BoardYou can see notifications from Vivinavi and Contents for Fan.MessageYou can find emails you sent and received.ContactContacts of all users you communicated with will be automatically saved (Auto-add setting can be changed). You can also block users from here.FanYou can become Fan of your favorite users. If your favorite user registers "Contents for Fan," you will receive notification on User Board or at your email address.Manage PostYou can view, change, and delete your posts.SeedYou can save image, video, and document files for posting.BookmarkIf you bookmark a post, it will become easier to find it later.HistoryHistory is a list of the detail pages you viewed. Top and list pages will not be included in the History.Resume / Application PackageYou can create and save resume. Application package combines a resume, cover letter, portfolio, and any other documents you use for job application. You can create and save application package.Basic SettingYou can set up your default language, timezone, currency, tax area, password, Contact Auto-add, map address, notifications, and so on. If you set up Upload Setting, you will be able to upload files from your phone.Authorization SettingYou use Authorization Setting when you share the same account with other users. You can set up what each user can do for the account.Company SettingYou can set up a business name, address, etc.Click here to User Registration

Question 4

I cannot log-in to my account.

Accepted Answer

Please check the followings when you cannot log-in:(1)	You made mistakes in typing log-in email address or passwordPlease enter email address and password in English one-byte character and make sure all information is correct.  You'll receive an error message if you enter a space in your email address or password.  Please also note that you need to use capital and lower case letters correctly.(2)	Your account has not been activatedYou need to activate your account to complete User Registration.  Once you fill out User Registration form, you will receive Activation Email at your registered email address.  Please click the URL listed in Activation Email.  If you lost or accidentally deleted the email, please contact us from here.(3)	Your Cookie is set off*Cookie is a function to temporarily save user information on Internet Browser.Please make sure your Cookie setting is on:a.	Microsoft Internet ExplorerGo to Tool > Internet Option > Privacy > Settings and lower the slider to allow Cookie.b.	Mozilla ForefoxGo to Option > Privacy and select [Use custom settings for history] and click [Accept cookies from sites] to allow Cookie.c.	Google ChromeGo to Settings > Show advanced settings > Privacy > Content Settings and select [Allow local data to be set] to allow Cookie.Your Cookie settings may have changed for some reasons.  Please confirm your setting by following the above steps.

Question 5

When I attempt User Registration, an error says that this email address has been already registered.

Accepted Answer

Your activation may not be completed.  Please fill out User Registration form and check Activation Email at your registered email address.  If you click the URL listed in Activation Email, your activation will be completed.  If you lost or accidentally deleted the email, please click here to re-send Activation Email.

Question 6

How can I activate my account?

Accepted Answer

Please fill out User Registration form and find Activation Email at the registered email address.  Once you click the URL listed in the email, your activation will be completed.  If you lost or accidentally deleted the email, please click here to re-send Activation Email.

Question 7

How to keep me logged-in?

Accepted Answer

If you would like to keep you logged-in, please turn your Cookie ON.a.	Microsoft Internet ExplorerGo to Tool > Internet Option > Privacy > Settings and lower the slider to allow Cookie.b.	Mozilla ForefoxGo to Option > Privacy and select [Use custom settings for history] and click [Accept cookies from sites] to allow Cookie.c.	Google ChromeGo to Settings > Show advanced settings > Privacy > Content Settings and select [Allow local data to be set] to allow Cookie.Your Cookie settings may have changed for some reasons. Please confirm your setting by following the above steps.

Question 8

I'm automatically logged-in when I access Vivinavi.  How can I delete my history?

Accepted Answer

Please click [Log-out] button on the upper right corner.  Our website is using Internet browser authentication for log-in.  Once you're authenticated to log-in, your authentication data will be temporarily saved to your device (computer, mobile, tablet, etc.).  If you would like to delete log-in information completely, click [Log-out] and close your Internet browser.  Then, your information will be deleted from the device.

Question 9

I forgot log-in password.

Accepted Answer

If you forgot your password, you can reissue a new password  from here.

Question 10

Can I make post without user registration?

Accepted Answer

You can make post without User Registration.  But, our staff will review posts made without user log-in and usually publish it within 1 to 3 business days.  If you would like to publish your post immediately, we recommend you to log-in and make post.Click here to User RegistrationYou can use these functions with user log-in:User BoardYou can see notifications from Vivinavi and Contents for Fan.MessageYou can find emails you sent and received.ContactContacts of all users you communicated with will be automatically saved (Auto-add setting can be changed). You can also block users from here.FanYou can become Fan of your favorite users. If your favorite user registers "Contents for Fan," you will receive notification on User Board or at your email address.Manage PostYou can view, change, and delete your posts.SeedYou can save image, video, and document files for posting.BookmarkIf you bookmark a post, it will become easier to find it later.HistoryHistory is a list of the detail pages you viewed. Top and list pages will not be included in the History.Resume / Application PackageYou can create and save resume. Application package combines a resume, cover letter, portfolio, and any other documents you use for job application. You can create and save application package.Basic SettingYou can set up your default language, timezone, currency, tax area, password, Contact Auto-add, map address, notifications, and so on. If you set up Upload Setting, you will be able to upload files from your phone.Authorization SettingYou use Authorization Setting when you share the same account with other users. You can set up what each user can do for the account.Company SettingYou can set up a business name, address, etc.

Question 11

I would like to Report Violation on a post/comment.

Accepted Answer

Please click [Report this post] on the detail page of each post and fill out Report Violation form. Or you can send information from below. Please clearly identify which post has violation or send us its URL. Also note that we'll not send you responses for these requests.  We're sorry for your inconvenience.Click here for Report Violation form

Question 12

How long will my post be published?

Accepted Answer

Discussion Board has no specific expired date of the topic or comment.  Other message boards usually keep the posts for 1 to 6 months.  (For paid advertising, please check each service's term.)

Question 13

Where can I find information or my post?

Accepted Answer

Please look up your post by entering keyword on Vivi Search or log-in and check Manage Post or History on User Panel.

Question 14

I would like to change or delete my post/comment.

Accepted Answer

You can delete your post by either of the followings:1. Click [Delete] on the lower right corner of the detail page of your post and enter the password you used. (The password you used for posting may be different from the password you use for user log-in.)2. You can change or delete your post from Manage Post on User Panel.

Question 15

My post was made pending. When will it be published?

Accepted Answer

We automatically search and pend all posts that are made without user log-in and the posts that are suspected to have problematic contents.  This system plays an important role to keep the quality of our website.  However, this system may also pend other posts that include the same words or phrases.  Once the system pends any post, our staff will receive a notification and review it.  If there is no problem with the post, it will be published typically within 1 to 3 business days.  If you would like to publish your post immediately, please log-in and make post.If we decide that the post has problematic contents or it violates our terms of use, we will not be able to publish it.  Please understand and agree with this before you use our service.  We will not send you notification in such cases.

Question 16

Though I changed my email address, I'm still receiving emails at the previous email address.

Accepted Answer

Messages to the posts you made before changing email address will be delivered to the email address as of then.  Please use the new email address from now on.

Question 17

I cannot delete a topic on Discussion Board.

Accepted Answer

We're sorry to inform you that you cannot delete the topic of Discussion Board after you made it.

Question 18

Though I entered a correct password, I still cannot change my post.

Accepted Answer

The password for user log-in and the password you used for posting may be different.  Please use the password you used for posting to change or delete the post.  If you forgot the password, please contact us here.

Question 19

How can I mark "SOLD OUT"?

Accepted Answer

Please log-in and find the post in Manage Post on User Panel.  You can mark "SOLD OUT" while changing the contents of the post.

Question 20

I deleted my post, but it's still found in search engines (ex. Google).

Accepted Answer

We're sorry that the results of other search engines are beyond our control.  Please contact the search engine's website manager directly.

Question 21

Please let me know what word was detected by Word Restriction?

Accepted Answer

We're sorry that we cannot inform you of the words detected by Word Restriction or prohibited words.  There are tremendously large amount of problematic words and phrases and new words and phrases are constantly added.  This is why we cannot inform you of all the restricted words. Moreover, if we accidentally inform malicious users of the restricted words, they may intentionally avoid them and post harmful contents.   We're sorry for you inconvenience.

Question 22

What is Scheduled Post?

Accepted Answer

Scheduled Post is the system to save information for posting and publish it on a scheduled date.  You can enter information for posting in advance to the actual publishing date. You can use this function when you're logged-in.Normal posts will be published immediately after entering information, but scheduled post will not be published until the scheduled date (except certain fans).  If you select [Notify immediately] on Contents for Fans, your post will be published immediately to fans only. (Other users will see the post on the scheduled date).  If you don't want to show it to anyone else before the scheduled date, please select [Scheduled time].

Question 23

I cannot delete a comment on Discussion Board.

Accepted Answer

If you made comment while logged-in, you can delete it by yourself.  If you made comment without user log-in or the comment is made by others, it cannot be deleted.  We're sorry for your inconvenience.

Question 24

I cannot go to next step when I'm making post.

Accepted Answer

There should be an error somewhere in the field if you cannot go to next step.  Please look for an error message and fix it.

Question 25

My posts are still published after deleting my account.

Accepted Answer

Your posts will not be deleted automatically when you delete your account.Please delete your post by clicking [Delete] on the lower right corner of detail page.

Question 26

Do you have a copy of my deleted or expired post?

Accepted Answer

We're sorry that we cannot recover or give you a copy of deleted contents.  Please check Manage Post of User Panel for expired posts.

Question 27

How can I add or reduce item on Personal Buy & Sell?

Accepted Answer

On the bottom of [Description] page, you will see buttons named [Delete item] and [Add item].If you click these buttons or change the number pulldown, you can change the number of items.

Question 28

How can I make post?

Accepted Answer

You can make new post by the following method.[PC]Please visit the message board you would like to make new post.Click [Make new post] on the left menu.[Mobile]Please visit the message board you would like to make new post.Click pencil icon on the lower right corner.Hot List and Find Job posts are paid listing.Please visit BizArea to complete posting.https://bizarea.vivinavi.com/Housing/Real Estate and Vehicle Buy and Sell have both paid and free lisitng.For free listing, you can post by the above method. For paid listing, please visit BizArea.

Question 29

I deleted my post, but it is still displayed.

Accepted Answer

Cache may be stored in your device.Please delete cache or refresh/reload your page.

Question 30

Error is shown on [Area] page when I'm posting.

Accepted Answer

Please make sure to enter city and click [Check Map] button.

Question 31

I cannot upload image or video.

Accepted Answer

Please check the followings:a. Please check the file format of your image or video.  Available file formats are jpeg, gif, png, doc, docx, xls, xlsx, pptx, ppt, pdf, odt, ods, rtf, avi, 3g2, mov, mp4, mp2, mpeg, flv, wmv, mp4, wav, aiff, mp3, and midi.b. Please check the size of your image or video.  The maximum allowed size is 100MB.

Question 32

What is "Your QR Code"?

Accepted Answer

You can use "Your QR Code" by logging into your user account.This QR code will show a list of your posts by message board.You can print out QR poster and display it in storefront or at a reception desk.[How to use]1. Log into your user account.2. Visit message board of your choice (ex. Personal Buy and Sell, Events).3. Click [Your QR Code] on the left menu.4. Click [Print] to print QR poster.* You can edit comments on the QR poster.* Expired posts will not be displayed. Please repost.

Question 33

I would like to add a YouTube video (or other external media) to my post.

Accepted Answer

To add YouTube video or a video from external website, please click [Load from External Media] and enter video URL or embedded tag.Video will be loaded from the entered URL and you can publish it on Vivinavi.If you enter account or channel top page URL, video may not be loaded correctly as there are too many videos listed on the URL.Please enter the video detail page URL, or copy URL by right-clicking the video and paste it.

Question 34

How can I post for commercial purposes?

Accepted Answer

Please use paid advertising services from BizArea to make commercial posts.You can post on Hot List for other purposes than listing a job, vehicle, or property.

Question 35

When will my post be published? / My post is not published.

Accepted Answer

We are using the User Registration system to reduce problematic contents that may defame or slander users or illegal contents.  However, some users may find it inconvenient to log-in before using our services.  In order to ameliorate this inconvenience, we made it possible to make post without logged-in.  So our staff will review posts that are made without user log-in.  If you make post while logged-in, your post will be published immediately.  If you make post without user log-in, your post will be reviewed and published typically within 1 to 3 days.  (If you scheduled a future post, the post will be published on the scheduled date.)If we decide that the post has problematic contents or it violates our terms of use, we will not be able to publish it. Please understand and agree with this before you use our service. We will not send you notification in such cases.

Question 36

How can I add tags to my post?

Accepted Answer

You can add tags in [Search Keyword] while making a post. Please separate words by a space.

Question 37

Is Reservation System a paid service? / How can I accept reservations on Vivinavi?

Accepted Answer

You can use Vivinavi Reservation System for free. Please set up reservation while making a post and manage reservations on Panel. If you have not completed User Registration (free), please complete it first.

Question 38

Is Vivinavi a free or paid service?

Accepted Answer

In principle, you can publish, change, and delete posts for free on the message boards.  You can also send and receive messages for free.  If you would like to place advertisement, you can use paid advertising services.  Please click here to send us questions about advertising services.

Question 39

I got into a trouble with another user.

Accepted Answer

We're sorry that we cannot take any responsibility in the troubles between users. Please solve such problems at your own responsibility. Please click here for our terms of use.< Report Violation >You can Report Violation from here. We'll review the contents and take proper measures.　Please clearly identify which post has violation or send us its URL.< Block User >If you're logged-in, you can block a specific user on Contact on User Panel.< Legal Actions >We'll provide information to a legal agency when a specific official agency requests its disclosure.

Question 40

I would like to place advertisement on Vivinavi.

Accepted Answer

Please click here for advertising service. If you have any questions about advertising service, please feel free to contact us here.

Question 41

Will my access information be kept secret?

Accepted Answer

In order to protect user's privacy, we're not disclosing remote host address for each post.  Such website access information is managed within the system and we may disclose it to a legal agency only when a specific official agency requests us its disclosure.In addition, we may immediately disclose such information to police, consumer affair, and other official agencies for malicious contents whether we receive disclosure requests or not. Please understand that we hold such information within the system although it is not published.  (Access can be analyzed even when you access through proxy.)

Question 42

Is there Vivinavi app?

Accepted Answer

Sorry, Vivinavi app is not currently available.Please add Vivinavi to your smartphone Home Screen for easy access.How to add Vivinavi to Home Screen1. Visit Vivinavi website. Click [Share] icon (arrow pointing up).2. Click [Add to Home Screen].

Question 43

Do you have information packet for users?

Accepted Answer

Please click here to see the information packet for users.

Question 44

What is Classified Listing Service (CLS)?

Accepted Answer

Classified Listing Service is listing various kinds of ads by areas or categories.

Question 45

Can I collaborate a project with Vivinavi?

Accepted Answer

Please contact us here if you wish to collaborate a project with Vivinavi.

Question 46

I would like to subscribe Vivinavi's sales and promotion emails (campaign, discounts, etc.). / How to unsubscribe emails from Vivinavi?

Accepted Answer

You can set up email notification settings from Notification Setting on Basic Setting of Panel.  The email types are System Notification, Service Notification, Other Notification, and Email Magazine.  Please note that you need to subscribe or unsubscribe for each category.  System Notification and Service Notification deliver important notifications regarding the use of service.  We strongly encourage you to subscribe them to avoid any issues.If you did not follow the correct steps to unsubscribe, you cannot unsubscribe from Vivinavi. Moreover, if you publish or reply to a message board, or send messages on Vivinavi, your subscription status may be automatically changed so that you can receive notifications to use Vivinavi.

Question 47

What is Vivi chan AI?

Accepted Answer

Vivi chan, Vivinavi's official character, helps you find information you need or want, using such AI technologies as image recognition (object detection) and provides the one-click link.

Question 48

I cannot access Vivinavi. / My data has not been updated.

Accepted Answer

It may become difficult to access Vivinavi when the traffic to the website increases suddenly. It may also take time to update your data.We are truly sorry for any trouble you may experience. We recommend the following in such case:- Backup your dataPlease save your images and texts in your local computers until you confirm posting or changing your posts.- Clear cachePlease clear cache of your internet browser when the web page is not updated.We are periodically performing website maintenance so you can use Vivinavi easily and comfortably.We sincerely apologize for your troubles and appreciate your understanding.

Question 49

Can you help me find a property to buy or rent in Japan?

Accepted Answer

Vivinavi introduces properties in Japan for international residents. Please visit the website "New Chapter" for more details.

Question 50

Can other people see my email when I post?

Accepted Answer

You can communicate with other users without disclosing your personal email address.  Please be careful not to include your personal email address in the email body if you would like to keep it secret.

Question 51

How can I reply to forwarded email?

Accepted Answer

You can reply by clicking Reply button on your message.  If you completed User Registration, you can reply from your mailer (Gmail, Hotmail, Yahoo, etc.) or Message of User Panel.

Question 52

What is Email Forwarding?

Accepted Answer

We are adopting Email Forwarding service to enable users to communicate without disclosing their personal email address.  The messages you sent or receive on Vivinavi while logged-in will be saved to Message on User Panel and forwarded to the registered email address.  Recipient of your email will only see your user name.If you are not logged-in, you will not be able to use User Panel, but you can still use Email Forwarding service.  In other words, you don't have to disclose your personal email address even when you're not logged-in.  You will only show your user name and the messages will be forwarded to your personal email address.

Question 53

I don't receive any replies to my email.

Accepted Answer

If you cannot receive message at your registered email address, please check your mailer's (Gmail, Hotmail, Yahoo, etc.) junk mail or block settings. In most cases, email cannot be sent because there is a typing mistake on the email address users provided.

Question 54

I cannot read email with unreadable characters.

Accepted Answer

Please try the following solutions:1. Check message on User PanelYou can log-in and check emails sent through Vivinavi on Message of User Panel.2. Select UTF-8 on Encoding setting of your emailPlease select UTF-8 on Encoding setting of your email.  Encoding setting may be found on your mailer's options or settings.

Question 55

I cannot receive a test email sent to myself.

Accepted Answer

If you cannot receive message at your registered email address, please check your mailer's (Gmail, Hotmail, Yahoo, etc.) junk mail or block settings.  In most cases, email cannot be sent because there is a typing mistake on the email address users provided.  Please make sure to type your email address correctly.  It occasionally takes a while to deliver message after clicking Send button due to the way our system works.

Question 56

How to receive Vivinavi emails at Gmail account? / How to add Vivinavi to Gmail allowlist (safe list)?

Accepted Answer

By adding Vivinavi to your email allow list, you can prevent important emails from Vivinavi from going to junk or trash by mistake.Gmail1. Open Gmail and log in to your account.2. Click Setting icon (gear icon) and select [See all settings].3. Click [Filters and Blocked Addresses] from the above tabs.4. Click [Create a new filter].5. Enter "@vivinavi.com" in the [From] field.6. Click [Create filter].7. Select [Never send it to Spam].8. Click [Create filter] and complete.Yahoo1. Open Yahoo Mail and log in to your account.2. Click Setting icon (gear icon) and select [More Settings].3. Go to [Filters] and click [Add new filters].4. Enter a name for the filter and "@vivinavi.com" in the [From] field.5. Select [Inbox] as the folder to move the emails to.6. Click [Save].Outlook1. Open Outlook and and log in to your account.2. Click Setting icon (gear icon) and select [View all Outlook settings].3. Go to [Mail] > [Junk email].4. Under [Safe senders and domains], click [Add].5. Enter "@vivinavi.com" to add to the safe senders list.6. Click [Save].* Please enter "@vivinavi.com" or "vivinavi.com." It varies by your email client and version.* If the above procedures have changed, please search with such keywords as "How to add Google allow list" or "How to add Outlook safe list."

Question 57

What is Seed?

Accepted Answer

You can save image, video, resume, and other documents you would like to use for posting in Seed.  If you set up Upload Setting, you can directly upload files to Seed by email.  In addition, any files you previously used will be automatically saved to Seed.  You can only use Seed while logged-in.Please click here to upload file to Seed.

Question 58

What is User Panel?

Accepted Answer

User Panel is the page to manage user's settings, and you can use the following functions.You can use User Panel only when you're logged-in.User BoardYou can see notifications from Vivinavi and Contents for Fan.MessageYou can find emails you sent and received.ContactContacts of all users you communicated with will be automatically saved (Auto-add setting can be changed). You can also block users from here.FanYou can become Fan of your favorite users. If your favorite user registers "Contents for Fan," you will receive notification on User Board or at your email address.Manage PostYou can view, change, and delete your posts.SeedYou can save image, video, and document files for posting.BookmarkIf you bookmark a post, it will become easier to find it later.HistoryHistory is a list of the detail pages you viewed. Top and list pages will not be included in the History.Resume / Application PackageYou can create and save resume. Application package combines a resume, cover letter, portfolio, and any other documents you use for job application. You can create and save application package.Basic SettingYou can set up your default language, timezone, currency, tax area, password, Contact Auto-add, map address, notifications, and so on. If you set up Upload Setting, you will be able to upload files from your phone.Authorization SettingYou use Authorization Setting when you share the same account with other users. You can set up what each user can do for the account.Company SettingYou can set up a business name, address, etc.Click here to User Registration

Question 59

How can I select language, time zone, currency, and so on?

Accepted Answer

Please log-in and click Basic Setting > Log-in Setting on User Panel to customize your default settings.

Question 60

What is Map Setting?

Accepted Answer

You can set up the location for search and posting at Map Setting of User Panel. Please select your location and geographic area for search.You can log-in and change Map setting from Basic Setting of User Panel.

Question 61

What is Fan?

Accepted Answer

If you add an user to your "Fan," you'll be able to receive information from the user.  You can also send information to your "Your Fan."Click here to learn more about Fan

Question 62

How can I block a user?

Accepted Answer

Please log-in and block the user from Contact page on User Panel.  Block will not be notified to the user. You can select either show or not show messages from blocked user at Communication Setting of Basic Setting on User Panel.

Question 63

What are Contents for Fan?

Accepted Answer

Contents for Fan are the posts made for your fans. If you select [Contents for Fans], your post will be notified to your fans when you finish registering the post or start publishing it. Please click here for more information about Fans.

Question 64

What file types are supported by Vivinavi?

Accepted Answer

The following file types are supported by Vivinavi:jpeg, gif, png, doc, docx, xls, xlsx, pptx, ppt, pdf, odt, ods, rtf, zip, avi, 3g2, mov, mp4, mp2, mpeg, flv, wmv, mp4, wav, aiff, mp3, midi

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