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Condo renovation failed.

Problem / Need advice
#1
  • リノ
  • mail
  • 2022/04/05 00:48


I asked them to install a sliding door to divide a room, but they showed me pictures, videos, and even an actual sliding door that I wanted to be the same as this one, but it turned out to be completely different and not even a dividing door.
I told them repeatedly that they should fix the door and that it would not close or divide the room, but they said they would fix it and nothing has been done for more than 6 months.
Is it possible to file a lawsuit in such a case?
I have all of our correspondence on file.
I would like to know if there is any way to deal with this other than a lawsuit
Thank you very much.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#2

I have had several problems with multiple contractors, all of which were successfully resolved via DCCA.
Hiring a lawyer or filing a lawsuit is probably the last resort if DCCA cannot resolve the issue, so why not file a file complaint with DCCA first?

If it is remodeling related, you would use the "Regulated Industries Complaints Office (RICO Complaint Forms)" in the middle of the following page to report your complaint against the contractor.
https://cca.hawaii.gov/consumer-complaints/
It is a lot of work, gathering documents, explaining the history of the correspondence, etc., but DCCA will take good care of you, so please do your best ！.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#3

Thank you ！ that is very, very helpful ！
I am very encouraged to hear that you yourself had a problem with a contractor and you were able to resolve it
.
How much did the DCCA cost ？
and did you get the renovation money back or did you have to have it redone?
Sorry for all the questions …

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#4

The file complaint itself to DCCA is free of charge.
The only cost incurred was postage for the materials produced.
Since the Corona Disaster, they have started accepting complaints online, so there is probably no postage now.

When you file a file complaint, there is a box to write what your preferred resolution is. After submission, DCCA will work to resolve the complaint according to the complainant's wishes, including an investigation.
All the detailed instructions on how to do this can be found at the URL I mentioned.
You should be able to find out specifics by actually reviewing the DCCA form or by emailing or calling the DCCA contact information in the URL.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#5

Thank you again.
I will inquire immediately ！
Thank you ！

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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