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Topic

customer service

Question
#1
  • cocovita
  • mail
  • 2021/09/05 15:14

I recently had a very unpleasant experience when returning an item to Don Quijote in Caheka, and I am posting this here because I have a question ＆ about it.

• returning part of my purchase • I gave the receipt to customer service for exchange and the person in charge was operating the cash register while at the same time making another announcement in the store.
• You pay for the item you want to exchange on the spot with your card and leave the store, knowing that it will be deposited in your bank in a few days since you paid by debit card.
（ Here, I inadvertently failed to notice that there was no receipt for the refund. ）
• A week later, you realize that your account has not been refunded and check with customer service again.
• I showed the original receipt to the same person and was told that it was a debit and that I would get a cash refund, but no cash refund was given.
• I tell him I didn't get a receipt for the refund, he says no receipt for cash refund.
• When I ask for the receipt, I am shown a copy of the RETURN TRANSACTION, which is different from the official receipt, and told that I am getting a refund, but I go home unconvinced.

In hindsight, the amount of money was very small, and if I had backed out at this point, I would have avoided a bad experience. However, my penchant for black-and-white statements has been a detriment to me. No matter how I recall it, I did not receive any cash, and the proof is that I always pay by credit card and do not carry cash, especially coins, in my wallet. If there was change in my wallet, it was my assumption, but since it was so clear, I went back to customer service💦

I was given a vague explanation by the same person, and when I insisted that I had not received any cash, he made it sound as if I was making an accusation, so I had no choice.
I was very displeased when the refund was made in a raised voice.

I have lived in Hawaii for almost 15 years and have done several refunds, but is there such a thing as not getting a receipt for a cash refund at a large retail store? ？ The customer has no proof that the money was refunded. I asked if there were any cases like mine, and they said no, but I very much doubt it.
And this has taught me the importance of getting receipts. If I were an American, the person in charge would not have treated me the same way. There are some customers who are not of good quality, like Kramer, but I wish they would have treated me with the spirit of customer service once again. It was an event that made me keenly aware of the gap in national character.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#2
  • cocoa
  • 2021/09/05 (Sun) 16:02
  • Report

Topic cocovita

I know how you feel.
The locals in Hawaii do not have
the same great customer service as the Japanese. I've given up on it because I'm in my hometown.
Instead, I always keep the receipt as proof.

Even if the cashier is in a big line, they are looking at their cell phones or chewing gum while
talking to their co-workers. You can't change them because they are raised and educated differently.

If the refund amount is too high and customer service can't talk to you at all
ask to speak to the person in charge and they will call you at any company.
In Hawaii, it's almost always the same Asians, only better.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#3
  • cocovita
  • 2021/09/05 (Sun) 16:55
  • Report

COCOA You are right. I am sure this kind of thing is an everyday occurrence. I have learned a lot now.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#4
  • nuiloamama
  • 2021/09/05 (Sun) 17:20
  • Report

Hello.
I'm sorry to hear about your frustration.
I don't know about donkis, but I wonder if they have cameras in places where cash is handled ？

Many years ago, a high school student on a school trip from Japan lost his wallet at an ABC store and was in trouble. He wanted to ask the last ABC Store he used, but he had trouble communicating in English, so I stepped in to interpret for him.
The manager of the ABC Store asked the high school student when he used the store and where the cash register was located, and checked his recorder.
I also saw the high school student put his wallet in his jacket pocket after making a purchase.

Then recently, I myself lost my credit card and went to ROSS in Ala Moana to ask about my last purchase. The clerk went to check behind me and confirmed that you had your credit card in your gray wallet. He told me that I had to go back to the store.

So I guess most stores have a recorder ？ Maybe you should have asked for the manager first instead of the clerk who did the refound. I hope the blur clears up soon. Please do something to relieve your stress.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#5
  • cocovita
  • 2021/09/05 (Sun) 18:04
  • Report

nuiloamama

I see. If I could have checked with a recorder, it would have been obvious and I would not have had a bad experience. Perhaps the donkey did not respond. The person in charge was a supervisor, but I felt indignant at that response.
When I asked if the receipt is not usually given with the original and the refund attached, he said that it is not given in case of cash refund
He said that others have their own way and Donki has Donki's way. I guess the system is outdated, including the recorder.
Thank you very much for your comment. Thank you ！.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#6
  • ほのるる
  • 2021/09/06 (Mon) 19:09
  • Report

Don ・ Quixote customer service sucks.

The cashier mistakenly counted the same item 5 times to charge me.
They refunded me for 2 of the charges, but there were still 3 left on my receipt.

The cashier asked for a refund for the two charges, but
the customer service person said, "You bought three of the same item ？",
and I said, "Look at this." I said, "No, no, no, they refunded my money.

That was so annoying.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#7
  • cocovita
  • 2021/09/06 (Mon) 21:31
  • Report

Honolulu

Everyone makes assumptions and misunderstandings, but I don't want you to put your feelings on them. I too was hazy that day and half a day was ruined.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#8
  • コロナが悪い?
  • mail
  • 2021/09/08 (Wed) 18:30
  • Report

This is Hawaii, USA
Use your credit card in the USA ｡

If they try to give you cash, just say no already and ask them to refund your card ｡.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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