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Dual Nationality Travel ・ Departure and Entry

Problem / Need advice
#1
  • 二重国籍
  • mail
  • 2022/06/02 11:59

My child has dual US/Japan citizenship and entered Japan with a Japanese passport and is now in Japan. I would like to have the name on the return ticket changed to the name on the U.S. passport, but I am having trouble getting in touch with Zipair at all.

I e-mailed Zipair many times before my departure from Japan for another matter, but in the end I left without receiving a reply, so I have a feeling that I will not receive a reply this time either. In that case, if I keep the name on the ticket as my Japanese passport name and show both my Japanese and US passports at the departure counter at Narita, will I be able to leave the country for the US (Hawaii)?

Up until now, the airline responded immediately and I was able to have my return ticket changed to my US passport name and return without any problems, but Zipair's phone and chat are not connected at all, and emails are not answered at all, and I have sent a DM to their official account on Instagram. I have also sent them a DM, but they have not responded at all and I am having trouble.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#5
  • 二重国籍
  • 2022/06/03 (Fri) 11:56
  • Report

#3 Traveler
My child used to travel between Hawaii and Japan with only a US passport before the Korona disaster, but with the Korona entry restrictions, we obtained a Japanese passport for the first time. Last year we flew JAL to Japan and JAL immediately changed the name on the return ticket to the name on our US passports.

I have confirmed the reference URL. Thank you very much. It seems that if I have both Japanese and US passports, it will be fine. Could you please check with the consulate and the airline company and let us know if you get a clear answer. Thank you in advance.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#7
  • 二重国籍
  • 2022/06/03 (Fri) 20:41
  • Report

#6 Thank you for your valuable experience here
. I feel a little relieved. My son's name on the ticket does not match his US passport name because his Japanese passport name is slightly different from his US passport name.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#8
  • 二重国籍
  • 2022/06/04 (Sat) 11:54
  • Report

#6 Dear Ms. Kokoro
I am sorry for repeating myself. I have one more question. I understand that you returned to Japan with your Japanese passport information, but if so, did you also use your Japanese name and passport number for the negative certificate on your return trip, in accordance with your Japanese passport information?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#9
  • May
  • 2022/06/04 (Sat) 20:59
  • Report

I called JAL today and tried to change the child's name for the return flight, but was told that they do not accept that kind of thing.
They said it would be no problem at all if I brought both my US and Japanese passports.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#10
  • 二重国籍
  • 2022/06/04 (Sat) 21:58
  • Report

#9 May
I see ！ When I flew back on JAL last year, I asked JAL and they told me to email them the photo pages of both my US and Japanese passports so that they could change the name on my return ticket to the name on my US passport. I thought I had to change it, because Zipair's website also said that they only accept name changes for dual nationals. It seems that if I have two passports, one US and one Japanese, I should be fine. I am relieved. Thank you ！

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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