Vivinavi : Hawaii : (United States) Hawaii

• palm
• mail
• 2021/01/22 (Fri) 17:27
• Report

Hi Sunset and everyone.

I am posting this to give some encouragement to those still waiting. I hope this helps ？
My case was not Pending, but I could not get any claim of certification, and the UI site was showing the UI history that I had received before.

10 ・ 17 UI balance becomes zero
10 ・ 18 PEUC application
I did not receive any confirmation in this case.
Around the end of October, I looked at the UI website and noticed that most of the past UI history had changed to Processed-Pending
Around that time, I received a letter from UI asking me to apply for PEUC, what the heck ？. becomes ？
I also notice that my last LWA has not been deposited, so I think I need to call this, so I call the call center.
11 ・ Around 3 I finally got through after several calls, and the first person who answered was an unenthusiastic male staff member who asked me if my PEUC was registered properly, and he replied that he could not
tell without a confirmation number. When I persistently asked, I was told to hold on, so I waited and then the phone went dead. ？ After waiting so long, I get nothing and the phone hangs up. In fact, it takes about a week to get the money.
I was told that I would have to ask my supervisor about the PEUC. At that time, I was asked for a call back number in case the call was disconnected. Great service. A world of difference from the previous male ！
I was annoyed that I was kept waiting for a long time and never got off the phone, which meant that the previous male staff had hung up because it was too much trouble. The female staff told me that the PEUC
had been applied for, but she did not know why. However, I was told that the application had been filed and as long as there were no problems, I should be fine.
I hung up the phone, trusting the staff because of their good response time.
After that, there was no movement for a while, but I was shocked to hear that my friend, who applied after me, received the payment in December.
I called the call center at 12 ・ 2
and was told that your case would be up at 12 ・ 4, so I was relieved. However, when I looked at the site at 12 ・ 4, there was no change and I could not make a claim.
After a while, nothing changed, so I called 12 ・ 23. A polite lady answered and told me to wait for the Examiner to call me back. She told me to wait for the Examiner to call me at
what number, and to make sure I picked it up.
1 ・ 12 incoming calls
I was about to give up completely and had not even looked at the website when out of the blue I got a call from a UI Examiner. I thought they were going to ask me some questions, but there were none. They told me to take notes, gave me all the dates to apply
and told me to claim now for 12 weeks starting in October. He added that he would take care of all the take care himself tonight.
I immediately filed a claim and an hour later, everything was processed and the next day, all the payments were confirmed. Also, 1 ・ 16 minutes of the 13th week was also Processed on the 19th.
I asked and was answered on the phone as to why this happened, but since it contains personal information regarding the UI amount, I will not go into it here.
They said that the system did not work properly. However, this Examiner was low key the whole time and told me that they too were working hard for everyone, giving up their weekends,
so I decided to consider it not these people's fault, but their thanks. They seemed to be calling each one of them to make sure they were doing the right thing.
As an aside, in my case, it was hard work, but now I have 13 weeks' worth of money deposited in one lump sum, which is quite a large amount, so I decided to think that I was able to save money without wasting it.
The UI phone number was 808-762-****. I think everyone's situation is different and I hope this helps. I know there are many people still waiting. I hope it will suddenly stop raining and clear up like the weather in Hawaii ！.

• Uminiikuyo
• 2021/01/22 (Fri) 19:08
• Report

Dear Sanset

Thank you very much for your help.
Finally, I was able to file PEUC, and when I filed it all at once, I mistakenly filed it as "not working" when I wrote the amount I worked a little for one week and received pay.
I rushed to call UI, but for the life of me I couldn't get through, and my office hours were up.
I see that the UI phone is harder to get through than ever ？
What should I do in this situation ？ Can I call again next week, tell them I made a mistake, and re-file for that week ？ or, if I don't, can I just call them back? Pending → If it gets Processed, will it stop again, as it has been, by asking me to redo it later ？
I'm so excited that I haven't filed in a while, that I made a mistake in the week that I should have put in.
I would appreciate it if you could tell me what the procedure is for making such a mistake. Thank you in advance.

• cookie
• 2021/01/23 (Sat) 00:04
• Report

Thanks for writing, sunset. I put in another call to the office yesterday. The wait was an hour and a half. It was so long that I could still hear that music in my ears.
They did a lot of research, but
as a result,
they told me that PEUC2 will be getting a system update soon
and that I should submit again at that time.
At that time, he told me to file all the files from November 17, when I submitted PEUC1
together.
Frankly, I am tilting my head.
He said to call him back if there seems to be a problem.
My heart is already breaking.

• sunset
• mail
• 2021/01/23 (Sat) 06:32
• Report

Palm,

Thank you so much for your heart-filled sharing on this topic, following another topic.

"They said the system did not work properly. However, this Examiner was very low key throughout and told me that they themselves gave up their weekends to work hard for everyone, so I tried to think of it not as a fault of these people, but as a thanks to them. They also seemed to be calling each and every one of them to confirm their work. As an aside, in my case, it was hard work, but now that I have the 13 weeks deposited in one lump sum, it's a pretty big amount of money, so I've decided to think of it as a savings instead of a waste of money."
↑
I am impressed with your positive attitude after a long, long wait for approval. I guess it is not only the applicants who struggle with the old UI system with too many glitches, but also the UI office.

• sunset
• mail
• 2021/01/23 (Sat) 06:37
• Report

Uminiikuyo, please have a read of #168 in
"PEUC 11 week extension program （ PEUC 2nd ）" Topic. However, it may be treated as overpayment afterwards, so it will depend on the UI office how it will be handled.

cookie,
what you are about to see should be a link to apply for "PEUC 11 week extension for those who have exhausted their PEUC account balance", so I too ？ ？ ？ about this call center advice. Right. I'm not sure if this is the new guidance, but when the application link appears, please check all over the official announcement from the UI office to see if you can really apply, even if you are waiting for approval for the 13-week PEUC extension. As it turned out that there is an overpayment in cookie's case and she was told to wait until she gets a letter, I guess she has to wait for now ？.