Vivinavi : Hawaii : (United States) Hawaii

• Betty Lover
• 2021/06/15 (Tue) 14:27
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Andy, thanks for the information.
It just occurred to me that the person in charge told me I was calling the wrong section, but I said "Unemployment" and I didn't specify the wrong section, so I was suspicious that they would say that. I called the call center because I was clutching at straws and was told that I didn't understand. What is the call center for, then?

• Vm
• 2021/06/15 (Tue) 14:35
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223Betty Lover

I experienced the same thing.
I thought I was saying "Unemployment benefit" but it led to a different line.
The person on the other end of the line said, "You are on the employer ？ line, this is the employer line. I know it's hard, but please try again. I then realized that I had been connected to a different line
when the person on the other end of the line told me, "I know it's hard, but try your best.
I was almost connected to a different line about one out of every five times after that, but
I listened carefully to the announcement and realized that I had been connected to the "Unemployment benefit" line. "I didn't get the "Unemployment benefit" line, but a different section （ I didn't hear it well ） I'm going to connect you to the
line" So I thought "Oh, wrong again" and hung up. I made a mistake" and I would hang up. Then I thought, "Oh, I made a mistake again," and hung up.
So, why don't you just pay attention to that hearing and continue to say "Unemployment benefit" and try your best? In my experience, it is definitely easier to connect than "One".
I had to call more than 50 times and wait for 1 hour and 45 minutes even after I got through, but as a result I was able to solve everything.
I hope this helps.

• Betty Lover
• 2021/06/15 (Tue) 15:33
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Vm, thanks for the advice.
I was also having a hard time getting through to One. I was also having a hard time communicating with One. With your advice, I managed to get through with Unemployment, and was finally able to talk to the person in charge.
You are right. I'll listen to the audio carefully before I deal with it. Thank you for taking the time to share this information.

• sunset
• mail
• 2021/06/15 (Tue) 17:52
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Did you send your email address to the Language Access contact ？

If not, please be sure to include your name, last 4 digits of your social security number, address, phone number, and email address before sending （. Failure to do so will result in the UI office staff not being able to verify your identity and will result in your email being delayed or not going through ）.

If you also include an explanation of the circumstances, it will be easier for Language Access staff who read the email to forward it to the adjuster in charge of overpayment.

The Oahu Claims Office e-mail address also receives a large number of e-mails from locals on a daily basis, so there is a high probability that the UI office staff will not catch them. There have been cases in the past where they have been caught, but they are very few and far between.

It would be a good idea to reconfirm with the call center just to make sure it has been received safely by the UI office. If they tell you that they have not received it, we recommend that you switch to mail with a receipt signature.

Overpayment says that it takes a considerable amount of time for an adjuster with many cases to process them, so the overwhelming majority of cases are waiting six months or more. Please try a little harder.

• Betty Lover
• 2021/06/16 (Wed) 08:39
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Sunset, thank you for sharing this information.
Your posts here have helped me tremendously. I see that I am not the only one and everyone is having their own struggles. My friends around me are getting unemployment insurance without any problems, so I am depressed and wonder why I am the only one.
Sunset, thank you for all your sound advice.