Vivinavi : Hawaii : (United States) Hawaii

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• 2021/05/04 (Tue) 18:39
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I have been Pending since the week of 10/3, and since I Expired at the end of March, I can't even do my weekly Claims now.
I was back in Japan for 2 weeks for a different matter than this Pending, so I had some communication with the UI staff about it and that issue was resolved.
I asked the staff who helped me at that time to do something about the Pending issue, but
they said "I can't help you, please call the call center", which is out of their jurisdiction ？ and I still don't know why. I still don't know why.
I have no idea about overpayments.
When the reservation system was introduced, I was lucky to get a reservation and thought it would relieve me from the stress of making phone calls, but
for some reason, the reservation was cancelled unilaterally, and even though a date and time was specified that a staff member would contact me instead, I was not contacted on that date and time.
I called the call center. I know I have to keep calling the call center, but there is a limit to how long I can keep calling in my small house with my child taking classes online, and
before that, I can't get through to Menu or One smoothly, which is just painful and makes me lose patience.
Why do you keep going to the same class as you did before? Why did they stop using the dial push system like before and use the voice system which is more stressful ・ ・ I'm getting more and more angry.
I recently found out that there is a place like this, so I took the plunge to vent my feelings, but I'm sorry if the content is a bit too pompous and inappropriate for this place.

• ringo
• 2021/05/04 (Tue) 19:36
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MENU

Someone shared here that you can say unemployment benefit instead of one. In my case, this worked perfectly. I still get cut off at high volume most of the time, but at least I don't have to hear that annoying "sorry I didn't get that" lol good luck!

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• 2021/05/04 (Tue) 20:15
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#211 ringo
Thank you very much for your immediate and meaningful advice ！
It was worth it for me to post this in the hope of grasping at straws.
I really wish I had known about this exchange forum of Vivinavi earlier.
I have been going back and reading the past logs until now, and I realized that everyone is going through their own difficulties.
I had been in agony by myself, unable to ask anyone, but now I feel a little lighter.
I had half given up, but now I feel like I will try harder.
I'm going to say "unemployment benefit" tomorrow ！
"sorry I didn't get that" really pisses me off no matter how many times I hear it.
I'm sure that this feeling can only be shared by someone who has been through the same thing.
Thank you so much.

• leilani
• 2021/05/06 (Thu) 09:24
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I have been waiting 7.5 months in Pending with Overpayment since October, and finally all claims have been Processed.
I know many of you are still waiting to hear from us, so please refer to the following.

① Send an email to the state governor
② Have your employer contact the UI employer contact to see "what the problem is"


Other than that, call the Call center, UI office, faxed and emailed, but
in retrospect, the above two seem to have been the most effective.

I did the above ① ② at about the same time, but the day after ② I got a call from a UI staff （ who only collect information about income ） （ around Feb ）
Around the time they contacted me, they also received a contact email ） from my employer asking for more information regarding salary ・ and bonus.

The staff then told me that they were done collecting information, that it was not overpayment and would be processed immediately
but it was left there for 3 months and did not move.

Recently, I called the UI staff number that contacted me in February and miraculously was able to speak with them.
Apparently, when a different staff member from that person checked again, they made a wrong decision and went back to the decision of Overpayment.
In any case, after that decision, my case should have been sent to the adjudicator, but
it was not sent to the adjudicator and was left there.
・ ・ ・ In other words, the file had gone to sleep.

After being assigned to the Adjudicator's office ） I received a call a week later and
the result was "not overpayment" and the process was successfully completed.


If you are still waiting a long time, I feel for you.
I am sure it is unexpected for anyone to have to wait this long, so I thought my case would be helpful.
I hope your employer will cooperate with you.

• Betty Lover
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• 2021/05/12 (Wed) 13:56
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I also appliied to Puec in February and was not approved, I kept calling
UI.
With some people, I said Unemployment benefit and got through after the first few times. Before, I said One and it didn't go through.
During that time, for about 2 hours, music played and I was able to talk to the attendant. I was told that in my case, it was due to overpayment, and I was told to email the pay statements from last year from the company. I asked what that had to do with it, they just told me to send them your pay statements anyway. If anyone else is in the same situation as me, please let me know.