Vivinavi : Hawaii : (United States) Hawaii

• luna
• 2022/02/11 (Fri) 23:24
• Report

Otto are you an owner ？
If you are an owner, you could ask the manager for the phone number of the owner of the upper floor
I think. Or you could talk to your own real estate.
Old condos are tough because they are deteriorating.

• とんとん
• 2022/02/12 (Sat) 02:53
• Report

I was the one who caused the inconvenience to the room downstairs. At that time, the condo manager gave me the contact information for the insurance agent for the room downstairs,
and my insurance agent contacted him and had the agents communicate with each other.
So I did not communicate directly with the owner of the room downstairs.
One of the reasons is that the owner was in Japan and owned the property as an investment ）


If Mr. Otto is the owner, I think he has homeowner's insurance, so
you should contact the insurance agent once. insurance agent.
By the way, the insurance agent came to check the situation in my downstairs room in the next day or two.


You could ask the manager to get the contact information for the insurance agent for the room upstairs ？
Since you have identified the leak as an upstairs room, I think a sensible owner would
respond quickly.

You can ask for a quick response. Trouble in your room is mentally stressful ….
I hope you can solve the problem as soon as possible.

• 水漏れは2度とごめん
• mail
• 2022/02/13 (Sun) 13:29
• Report

I have the same experience.
As the person above said, call your insurance company and ask them to come and look
you don't have to go yourself, the person upstairs will also go and look.
It was already a tough one.
A big fan kept spinning in my house for days,
people would come to my house to check on me, it was exhausting.

• Otto
• 2022/02/14 (Mon) 14:06
• Report

luna-san, Tonton-san, I don't want to have a leak again, thank you all for your advice.

I am the owner.
My condo would not give me the contact information of the upper floor because they said "out of respect for the owners and tenants, we do not disclose personal information".
They also said that they would not mediate any communication with the upper floor and that I should talk to them directly.
The management office also has several staff members, so the answer seems to vary depending on who replies.

When we discovered the damage, we naturally reported it to the management office and the insurance company, and told them to come and see the damage, but neither of them moved.
Ten days after the report, I was told, "The leak turned out to be from the air conditioning system on the upper floor. Contact your insurance company if you need repairs".

After repeating the question many times and finally after more than a month, I received an email saying, "As I told you before, report the leak to the insurance company and proceed with the repairs. （ OTTO ）'s insurance company will contact the insurance company on the upper floor.

However, there is no assurance that the insurance company upstairs will pay for the repairs, and given the unfriendly and unqualified response so far, I am thinking that I will end up paying for the repairs myself.

Thank you all for your advice. There are management offices and insurance companies like this. I would love to give them my actual name, but I won't.