Vivinavi : Hawaii : (United States) Hawaii

• cookie
• 2021/01/21 (Thu) 13:08
• Report

I still haven't received my 1st PEUC either.
I first submitted on Nov 17. I was still not getting a confirmation number
I have tried calling 3 times so far.
The last time I called, they said it was due to an overpayment. They said the amount was a whopping $2.00.
The craim history for the week of the ending where I was told I was paid $2 more does indeed show $2 more, but
the amount actually transferred was $2 less.
However, I was wondering why there was a transfer of only $2 in early November.
Perhaps it was this last $2 transferred that caused the stop.
I was told that I would receive a letter and that I could follow the refund procedure and then file if approved
I have not heard anything.
Is there nothing more I can do? Everyone is already
talking about PEUC1 and PEUC2, but I'm still at the starting point, and it's very stressful.

• sunset
• mail
• 2021/01/21 (Thu) 18:06
• Report

cookie,
Unfortunately, we have not had any cases of overpayment payments being expedited. You may have to wait for the letter to come in order.

If any of you
have made an overpayment, could you please share how it was arranged ？.

• nana
• 2021/01/22 (Fri) 00:17
• Report

cookie
I have not received my 1st PUEC yet either.
I had my 1st PUEC submit on Dec 8 and I didn't get a confirmation number either.
I have also called more than 10 times and they all give me the same answer and tell me I have to wait ・ ・ ・ .
It seems like a lot of people are still waiting, so I guess we'll just have to wait.

Thank you so much sunset for your valuable information. I can only thank you ・ ・ ・

• sunset
• mail
• 2021/01/22 (Fri) 11:56
• Report

Ajisai,
In conclusion, it is up to the UI office to decide how to handle the overpayment, and we can do nothing but wait for the UI office to contact us. I think it might be better if it took longer. It might be better to expect that it will take some time.

Last year, the UI office used to deduct from the account balance if the applicant made a mistake in the weekly filing, but I have the impression that they have changed the way they do this and are now treating it as an overpayment.

The UI office is changing the way they handle overpayment, backdating, call center support, etc. little by little, so please expect the method to change every few months.


For those of you who continue to file weekly,
please be careful again as it is important to make sure that your weekly filing is correct to prevent overpayment. Also, it is very likely that the State of Hawaii's UI system is out of date and does not confirm that the labor reports from the employer match （ especially labor income and paid ）. Therefore, it is very important for us to voluntarily confirm the match with the employer.

If we don't take care of this now, the wait for EB20 approval, which we will eventually apply for, may be prolonged.

• sunset
• mail
• 2021/01/22 (Fri) 13:18
• Report

How UI office contacted overpayment]

Recent （ Within 3 months back from today ） I went through again the examples of how UI office contacted applicants, not only for PEUC 13 weeks extension but also for PEUC 11 weeks extension and EB20. This is relevant not only for the PEUC 13 week extension but also for the PEUC 11 week extension and EB20, so please refer to this for future reference.

● Calls and asks how you want to pay
↑
Various suggestions such as "deduct from your account balance ？", "deduct from future weekly filing payments ？", "pay by check ？" It seems that you will be offered a variety of suggestions. If you agree to deduct the amount from your weekly filing, the amount will be displayed in the Details section under the title "Overpayment Offset Deduction".

●Payment notification letter will be sent by mail
↑
Someone tried to send a check unilaterally without waiting for the letter, but it was not accepted and the issue could not be resolved, so please wait until you receive the letter.

●A phone call comes and instructs you to apply for Reactivate a Claim or File a Claim Certification
↑
The adjuster adjusts the applicant's account in the system. Please do not try to apply until you receive a phone call.

*We re-share the previous announcement from the UI director regarding overpayment.
↓
https://labor.hawaii.gov/wp-content/uploads/2020/11/Dir-Estaquio-PEUC-Messaage20201113.pdf?fbclid=IwAR0NyX-x_62PzZTqzt2sHDL4EpDPUnIzsp2cnzESoNfs0z_m0gEZEOSWmj4

If the overpayment is due to intentional false filing, the PEUC application will be reviewed for approval. In this case, please contact the call center and they will tell you that the application is being reviewed. If it is determined that you have filed a false application, your UI account will be banned for two years. If you are misled by the false filing, please contact the Legal Aid organization in Hawaii.

That's all I have to say, but again, in looking for examples, there are absolutely no cases where the overpayment process was completed quickly by the applicant contacting them, and they are just told to wait for the adjuster to contact them. The call center staff does not have the authority to process overpayments, and the adjuster seems to be in charge.