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Long lines at Hawaiian Airlines

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#1
  • 関空行き
  • 2023/06/28 00:37

Thank you for your interest.
I will be returning to Japan temporarily to Kansai Airport by Hawaiian Airlines in the summer.
When I returned to Japan last month, I arrived at the airport
about 3 hours before boarding time, but the check-in line was unbelievably long
and there was hardly any time to spare.
It is very depressing to think of standing in that line again.

There is a check-in machine at the end of the line, but
nobody was using it.
Is that one unavailable?
Also, is there any way to get around that line, like using a paid porter service or something?
If anyone has any information, please let me know.
Thank you in advance.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#2
  • Fazit
  • 2023/06/28 (Wed) 07:29
  • Report

Even if you show your boarding pass, etc. at the Hawaiian check-in machine, there is no baggage claim line at Hawaiian. As a result, you will still have to wait in that long line to check in your luggage.
You can also use Sky Cab and pay a large tip and have all the procedures done by Sky Cab
.
I don't know if this will help you, but this is my first time posting in the comments section, so please forgive me.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#3
  • 関空行き
  • 2023/06/28 (Wed) 23:56
  • Report

Thank you Fazit for your reply.
Is that the reason why no one uses the mechanical kiosk?
Sky Cab still looks good ….

I also wonder about Hawaiian Airlines'
unwillingness to improve those long lines.
I have been saving my miles since before Corona, so I have no choice but to use it every time
but I am about to lose my patience ….

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#4
  • Pono
  • 2023/06/29 (Thu) 19:15
  • Report

Hello. Please excuse me from the side.

Thank you very much for sharing the Hawaiian Airlines congestion. I would love to see you make that claim on our website. Your voice is important to us.

Please do so.

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#5
  • t
  • 2023/07/02 (Sun) 15:11
  • Report

I flew Hawaiian Airlines at the end of June
Last time there was a long line at the end of the year, so this time
I arrived at the airport 3 hours before the airline recommendation
It was not crowded at all and went smoothly.
After that, I had to wait in line for security, but I didn't have to take off my shoes, so I was able to go smoothly
By the way, the plane was full or nearly full
and it was in that condition
I guess it depends on the time of year, but just FYI...

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#6

In my experience, it seems to be crowded on weekends. It takes over an hour just to check in every time. On weekdays, it often goes easily. Not always, though.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#8
  • 関空行き
  • 2023/07/04 (Tue) 00:43
  • Report

Thank you all for your replies.
I see that the crowds are different depending on the day ….
Since it seems that check-in can be done 4 hours in advance
I think I will go early and relax in the airport. Thanks for the information.

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#9
  • Kanikani22
  • 2023/07/04 (Tue) 01:27
  • Report

I used this service in mid-April to Japan arriving at Narita.

I arrived 3 hours before the flight and had to wait in a long check-in line. .....
I was told that the reason for the long line was because the same counter was used for Haneda flights departing earlier than Narita flights.

The machine is at the same counter. The machine finally gave me a ticket after 3 tries. My husband stayed on the line and I went to the machine, and when it didn't work after two tries, I was worried about giving up, but on the third try I got it. ！

An American ？ looking person was also struggling, but he looked like he could manage.

There were a few Japanese who tried to check in using the machine, but gave up and returned to the line.

By the way,
my husband's passport was accepted easily from the beginning, but my passport was out twice.

And as for checked baggage,
we were told to take our paper tickets to the "ticketed counter".
I showed the ticket flier and the attendant called me to come over.

I left the long line safely, but this time the checkpoint was so crowded that I was just in time to board.

The familiar faces in the long line around us boarded the plane, gasping for breath... I wondered if the people further back in the line had boarded ？ but I couldn't tell.

By the way, Hawaiian Airlines has a plane in the domestic area, so even if I check in at international flight, I have to move to the domestic area after all.

For your information....

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#10
  • 関空行き
  • 2023/07/04 (Tue) 22:49
  • Report

kanikani22

Thank you for the useful information!
I see you tried the machine,
I see some light now.

Last time I returned home alone, but this time I have a companion
so I will have one person wait in line just in case, and a few others will try
the machine.

By the way, as of last month, the Hawaiian baggage checkpoint was
moved to the international end of the
terminal at Domestic (Interisland).
It used to be the farthest opposite end, but
now it is closer.
So after checking in at the international terminal, it is not too far to go to
the baggage check point at the domestic terminal.
When I used this terminal, it was relatively quiet and I could go there easily.

I will share the information here again
for your reference when I return home this month.
Thank you all.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#11

I checked with the Hawaiian ground staff before,
the kiosk machine can be used if you have a Japanese passport.
If you approach the counter and ask for your checked baggage when there is an opening. The company will be happy to help you.

After attaching the luggage tag issued by the machine,
I usually go to the back of the counter and ask for a gap between customers and clients to deal with,
completing check-in in a flash.

TSA can be entered from anywhere, so it is one way to find an open space and use it.
Note, however, that the TSA PRE-only entrance is only accessible if you are eligible for it.
Incidentally, the Interisland Terminal should not accept check-in for Japanese flights.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#12
  • 関空行き
  • 2023/07/11 (Tue) 18:38
  • Report

Mr. Elephant

Thank you for the information ！
I see that it is possible to check in at the machine if you have a Japanese passport.
I heard that you can also check in your baggage by looking at the gap between the time you check in and the time you leave.

I have some hope that we will be able to make it for now.
Thank you all for your information.

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#13
  • 関空行き
  • 2023/07/23 (Sun) 19:50
  • Report

Topic.
I am reporting that I recently flew Hawaiian Airlines.

We arrived at Honolulu airport 3 hours before boarding time.
The check-in line was not very long, but it took about
30 minutes to be called to the counter
from the beginning of the line.

Actually, I first tried to check in at the machine, but
I got an error
no matter how many times I tried to enter the number of pieces of baggage to check in, so I asked the agent there
who managed to get my boarding pass, but …
the agent continued to check me in. The agent continued to operate the baggage check, but the error continued
.
And finally, the baggage tag could not be produced by the machine
and I was told to get in line for check-in ….
I had no choice but to get in line at the end of the line …
However, another person who was operating the machine next to me had a boarding pass and
baggage tag, so it seems that there are cases where you can check in
without any problem.

I was not satisfied with the result, but
there are more counters than before, and
the line seems to be getting better, so
I guess it is acceptable at least for now.
I don't recommend it for people with children or the elderly, though.

This is a late report on the current status of Hawaiian Airlines
.
I would like to make an earnest request to Hawaiian Airlines
so that I can check in by machine without any problem.

Thank you for reading this long report.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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